Everything you need to know about Halloween at Kew
For entry times, ticket information including how to book, pricing, parking, access and contact information.
Dates
Halloween at Kew runs from Friday 18 October 2024 to Sunday 3 November 2024.
Entry times
Timeslots for Halloween at Kew start at either 6pm (prior to the clocks change on 27 October) or 4pm (after the clocks change!).
Slots go all the way through to 8.30pm*, depending on which gate you enter through. Last entry is strictly 8.30pm.
*on certain dates the last entry slot is 8pm.
Halloween at Kew is family friendly across all sessions, however the scare level increases as the night progresses…
There are three different categories to consider when selecting your admission slot. The darker it gets, the spookier it gets.
Daylight – sessions up to 6pm. Most suitable for very young ones who need to get back home to bed early!
Twilight – sessions from 6pm-7.30pm. The scare level ramps up a notch.
Moonlight – sessions after 7.30pm. As scary as it gets (but still suitable for all)
Entry gates
Be sure to select the right entry gate for your visit.
Elizabeth Gate: main entrance
This is the main entrance, located on Kew Green. The postcode for Elizabeth Gate is TW9 3AE. The nearest train station is Kew Bridge (National Rail), with Kew Gardens station (Underground) an approximately 15-minute walk. Local parking facility bookable.
Brentford Gate: reserved parking
This ticket is only available for pre-paid parking at Kew’s Ferry Lane car park. Parking is £10 and must be added when buying your tickets in advance. The postcode for Brentford Gate is TW9 3AF.
Parking
If you wish to pre-book parking, you must do so at the same time as booking your entry tickets. You will see the option to book parking by scrolling to the parking tab next to the tickets tab, on the booking page.
Parking is now strictly prohibited along Kew Road, due to the implementation of cycle lanes in both directions along the length of this road. You can find out more about parking in the area by visiting the Richmond upon Thames council website.
Brentford Gate car park
Parking at Kew’s Ferry Lane car park (TW9 3AF) is for advance booking only.
You need to buy tickets with reserved parking (additional £10) to guarantee your space. Your entrance to Halloween at Kew will be via Brentford Gate which is next to the car park.
If visiting Kew during the daytime, you will need an additional parking ticket for the evening.
The car park closes promptly at 10pm.
National Archives car park
Car parking spaces are available to pre book at the National Archives parking facility (TW9 4DU) which is an approximate 15 minute walk from Elizabeth Gate.
Access to the car park is available 40 minutes ahead of your time slot.
Please note, this car park is pre book only.
Disabled access parking
Parking in Kew’s car park (TW9 3AF) is free to drivers with a disability and displaying the Blue Badge (subject to availability).
You need to buy tickets with reserved parking and select the option for disabled access parking.
Ticket information
Non-member adult: Off peak £17.00/ Peak £20.00
Member adult: Off peak £15.00/ Peak £18.00
Family and child tickets available.
Important information
Please note day tickets for Kew Gardens during the Halloween at Kew period are not valid for Halloween at Kew and cannot be upgraded to a Halloween at Kew ticket. A separate Halloween at Kew ticket is required for entry.
Halloween at Kew does not accept 3rd party vouchers, such as Virgin Experience Days or Red Letter Days, as an example. These are valid for day visits to Kew Gardens only.
If you opt for standard delivery and your tickets have not arrived 24 hours before you are booked on the trail please contact See Tickets customer service.
Contactless ticket scanning will be taking place. On arrival, please ensure you have your tickets ready to scan – either your printed paper ticket, or from your mobile device. Please only arrive at your allocated session time to ensure there is no unnecessary build-up of queues.
Please be aware that we don’t authorise or have any control over the sale of tickets via third-party websites.
At Halloween at Kew
Access
The trail is approximately 1.5km in distance and would take around 1-1.5 hours to walk around, whilst stopping for refreshments and seeing all the attractions.
The route is on pathways although terrain can vary in different areas of the Gardens. If you or any members of your group are encountering any difficulties, please alert one of our friendly stewards who will do their best to help you, and who can offer possible shortcuts to the exit.
If you have specific access needs please call 020 8332 5655 and we will do our best to accommodate you.
Wheelchairs, mobility scooters and buggies
Halloween at Kew is presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will cover some difficult terrain with a number of varying gradients. These areas may be challenging during wet weather.
Children's scooters and balance bikes are not permitted on the trail.
Wheelchairs are available to borrow on a first come first served basis, these cannot be reserved.
Please note, we do not currently offer advance booking of mobility scooters for Halloween at Kew.
Dogs and pets
Dogs and any other pets are not permitted in Kew Gardens. Registered assistance dogs are permitted.
Food and drink
There will be bars and mobile independent food traders along the trail, where you can choose from a range of seasonal and flavourful food and warming beverages.
Please note, we are operating cashless across our catering units at Halloween at Kew.
What to bring and wear
There are no covered areas during the trail and the paths can get wet so please ensure you wear appropriate clothing and footwear for the weather.
The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.
Photography
Please feel free to take photos along the trail but do be aware of others.
We may use photographs taken at Halloween at Kew for promotional purposes, please talk to a member of staff if you would not like photographs to be used in this way.
Toilets
There are accessible toilets at Brentford Gate and along the trail.
Visiting the Gardens in the day
This ticket does not include entry to Kew Gardens during the daytime.
If you have a Halloween at Kew ticket, you can add on a reduced-entry price ticket to visit Kew Gardens.
Please note: If you are including a visit to Kew Gardens in the daytime, you will need to exit the gardens at the following times and then re-enter the trail at your designated entry gate and time:
18 October to 26 October – exit by 6pm (last entry 5pm)
27 October to 3 November – exit by 4pm (last entry 3pm)
Cancellation, exchanges and refunds
Please be sure that you have chosen the right entry gate, date and time slot at the time of making your booking, as Royal Botanic Gardens, Kew and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.
Inevitably bad weather can affect any open-air experience. If we have to cancel due to safety concerns, visitors will be offered an alternative date. No refunds will be offered simply if the weather is inclement. Any decision to cancel that evening's trail will be taken by 2pm.
If we have to cancel due to weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. Where a refund is due, the ticket must be returned within 28 days of the booked trail.
Safety and security
For the safety and security of everyone at Halloween at Kew we will carry out full security checks at all entrance gates as normal. Your belongings and your person may be searched so please only bring what is essential to your evening.
If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately.
Please do not leave any belongings unattended at any time.
Keep your children with you at all times. Ensure they don’t wander into the unlit areas of the Gardens.
Contact
If you have ticket related queries please contact See Tickets customer service.
For any other queries email us at info@kew.org